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Business Solutions
The Open Text Business solutions demonstration pod will be showcasing the following solutions:
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Contract Lifecycle Management: Open Text's new solution for automating and managing the contract management lifecycle. Investment in electronic Contract Management solutions has been growing steadily over the last five years and promises to significantly reduce costs and time associated with creating and managing contracts and agreements.
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Customer Information Management: Open Text's solution for providing business users with a unique single view of customer data, records and transactions all within a single MS Outlook interface, allowing significant productivity enhancements for business users in Customer Service, Sales, Finance and other customer facing business functions.
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Accounts Payable for SAP: According to the US institute of Management Accountants, Organisations can cut the cost of Accounts Payable by up to 90% by simply reducing the use of paper-based processes. Open Text's accounts payable automation solution for SAP environments significantly enhances productivity and reduces time
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Complaints Handling: Organisations often place a high importance on customer service, but many do not in practice handle customer complaints in a timely or efficient manner. Open Text's case management solution for Customer Complaints Handling helps organisations to streamline their complaints handling processes and will provide detailed management information to allow bottlenecks in the process and problem areas to be identified.
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Livelink Solutions
The Open Text Livelink solutions demonstration pod will be show casing enterprise enablement with Livelink Enterprise Server. Livelink ECM - Enterprise Server is the leading collaboration and content management software for global organisations. Solutions based on Enterprise Server connects people with the information they need to work better, the processes that make them more efficient and the communities that share their interests and expertise. Open and scalable, Enterprise Server solutions save you money by providing the fastest return on investment and the lowest total cost of ownership.
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Transactional Solutions
The Transactional Solutions demonstration pod will be showcasing the following solutions:
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Accounts Receivable: Reduce your Days Sales Outstanding (DSO) with the Livelink Accounts Receivable solution. Rapid Delivery within the SAP environment gives both flexibility and increases in efficiency.
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Human Resources: Pull all of your sensitive Employee documents together to ensure all of the information is at your fingertips and secure. The documents are still managed by SAP but are now available to the appropriate people without multiple searches.
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Legacy Decommissioning: Are Legacy systems causing you headaches because your expensive older systems are still having to be maintained or skills are hard to find? Legacy Decommissioning allows the static data from multiple systems to be stored in the archive and accessed through your SAP (or other lead application).
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Transactional Content Processing: If you need to deploy structured workflows that can also relate to documents in secure central storage then Livelink BPM is a powerful solution to your needs. With native interfaces to SAP and the rest of the Livelink products, BPM offers you the ability to produce ECM applications with ease.
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eDOCS Solutions
The eDOCS solution pod will show how Livelink ECM - eDOCS Suite can provide organisations with a true framework to deploy content-driven industry- and process-specific solutions that mitigate risk, reduce costs, and generate business advantage. It is transparent to the end user that they are doing anything outside of the Microsoft environment; it seamlessly integrates with Microsoft Office with all file operations to the content repository being handled natively at the Microsoft operating system kernel level.
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Special Interest Solutions
The Special Interest solutions pod will include solutions for Digital Asset Management, Legal and Connectivity.
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Artesia Digital Asset Management: Open Text established the Artesia Digital Media Group to provide organisations with sophisticated support for the production, management, collaboration, and distribution of all types of rich media content. As consumers become more and more accustomed to receiving different types of digital media through various distribution vehicles, companies see the management, production, and distribution of rich media as mission critical and in many cases core to their business. The Artesia Digital Media Group's flagship product, Artesia DAM™, provides content-rich companies with a single point of management for all digital media files and their underlying metadata information. Regardless of the medium in which you work or the ultimate product produced-traditional print, broadcast television, Web, slide presentations, or handheld device—Artesia DAM enables you to easily find, access, edit, share, reuse, distribute, and archive your rich media content, all within your unique workflows and using the desktop applications of your choice.
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Open Text Legal Solutions: Open Text Legal solutions help law firms comply with a multitude of regulations, laws, governances, and procedural firm best practices throughout the matter lifecycle - from client intake to final disposition. By taking a holistic view to managing practice processes, firms enable lawyers and support staff to nimbly navigate compliance complexities, for optimal firm and client protection.
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New Business Intake |
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Conflicts Management |
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Work in process |
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Document Management |
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Critical Dates Management |
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Business Intelligence Reporting/Auditing |
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Hummingbird Connectivity™
The Gold Standard for all your Connectivity Needs
Delivering the quickest, easiest, and most secure single point of access to UNIX systems, Mainframes and AS/400s
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Exceed® family - Leader in the PC X market with Exceed® |
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Exceed onDemand® - Remote X Application Delivery Services |
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NFS Maestro™ family - Enterprise Storage and Access solution |
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HostExplorer® family - Host access for TN3270E, TN5250E, VT420 and Telnet
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Hummingbird Security™ family - Secure Shell, SSL, Kerberos and LIPKEY |
Drop by Millennium Box 7 to discuss your Connectivity needs with Ellen Griffith, Channel Manager and Marcus Cowley, Technical Manager.
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Learning Services
"A successful ECM application is not measured by whether it is up and running — It is measured by the number of users actively using the system daily" Source - Enterprise Content Management - Methods.
Open Text Learning Services are able to define and implement complete training strategies and plans in order to support the change brought about by the introduction of a Livelink system. Ensuring training is strategically placed into implementations & Projects to ensure quick and active User Adoption.
Calling on a wealth of experience and collateral, the team specializes in understanding user (and user role) requirements in relation to Livelink systems, and bringing to bear various methods of training delivery to deploy focused training in a cost effective way. Carefully estimate an overall training approach.
Each implementation has its own unique attributes and will have it's own challenges in ensuring the users are trained effectively. So why not visit your friendly local training consultant on the Open Text Learning services stand at LiveLinkUp and see how we can help you realise the true ROI and ensure user adoption.
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Customer Support
Come and see Open Text's Customer Support Team, who focus on your technical enquiries and issues; also demonstrating how to achieve the maximum benefits from the Support Self Service and Knowledge Centre sources - helping to achieve simple and efficient access to technical documentation, product manuals, historical issues and FAQ's.
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RedDot Solutions
Integrating leading Document Management and Information Portal technologies into any corporate communications strategy is imperative for the delivery of relevant content, in context with the users request for information through the corporate web infrastructure.
RedDot, the Open Text Web Solutions Group will demonstrate just a few of the advanced Web Content Management and Application Integration features including integration with Livelink, SAP Portal and eDocs.
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