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Session Description
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| Title: |
Technical Services |
| Speaker: |
Jeroen Platvoet,
Open Text |
| Description: |
Deploying and maintaining advanced enterprise solutions can be complex, involving many technical decisions. To maximise investment and ensure end-user adoption of Open Text software solutions, you need the experience of individuals who have successfully implemented technical enterprise deployments and understand the process.
The Customer Support team represents the first, second and third line in helping organisations resolve issues and provide advice for their implementations. Using centralised systems, they have access to a wealth of knowledge and can provide immediate advice and resolution to the most challenging situations.
Utilising Open Text's Premier Support Program, the experts who have vast knowledge of Open Text software products can help you successfully deploy your product. The Premier Support Program provides you with a premium level of support that brings together highly experienced Technical Specialists with your in-house teams to assist achievement of deployment goals. The Premier Support Program proactively provides you with guidance in the implementation of Open Text software, therefore maximizing your investment.
This session will clarify the standard support function process and introduce the opportunity of further tailoring your support delivery through Premier Support.
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| Session Type: |
Business Solutions Session |
| Room: |
Tambling Suite |
| Time: |
15:20 |
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