Customer Sessions

M11 Sprint—Improving Productivity and Knowledge Transfer
M23 Lockheed Martin—Establishing Records Management Consistency to Meet Contractual, Regulatory and Business Requirements
M24 AICPA—Driving the Strategic Use of Knowledge to Become a Learning Organization
M26 Van den Bergh—Livelink—Integrating the Front Office and Back Office
M27 VSP—Using Livelink e-Publisher to Improve Web Publishing
M28 Lyondell-Citgo—iRIMS—Improving the Management of Paper and Electronic Documents
M29 Nortel Networks—Facilitating Development Using Turnkey Knowledge Management Environments
M32 Shell Services & Equilon—Fostering New and Advanced Technologies
M33 Conoco, Inc.—Matching Organizational Needs to Document Management Expectations: A Case for Classification and Indexing
M34 Blue Circle—Promoting Best Practices with Livelink
M35 Winterthur—Achieving Big Results with Livelink
M36 Livelink 9.0 Beta Customer Presentation
M37 Victoria Insurance—Using Livelink Workflow to Increase Efficiency and Streamline Processes
M38 Mitsubishi—Delivering Accurate Technical Information with Livelink
M40 Shell Services InfoManagement & Conoco—Solving Regulatory Compliance Issues with Livelink: A Real World Example using PHA
M41 Strategies for Training Large User Communities—Customer Panel

Customer Session 11: Improving Productivity and Knowledge Transfer

Customer: 
Sprint Paranet

Presenter: 
Lance Griffith

Time: 
Mon. 11:00-11:45a.m.

In this breakout session, Sprint Paranet will demonstrate how it uses its current database with the Livelink application as a simple user input and generation mechanism to "dynamically" present information to the corporation via its enterprise intranet Web service. A detailed explanation of the process will be provided, from input and generation to output and results. Sprint Paranet will demonstrate that the ability to transform employees into happy, productive and self-sufficient customers is key to the success of a true knowledge building and transferring company.

Customer Session 23: Establishing Records Management Consistency to Meet Contractual, Regulatory and Business Requirements

Customer: 
Lockheed Martin

Presenter: 
Pam Price, Management Administration

Times: 
Mon. 2:15-3:00p.m.

Lockheed Martin Aeronautics Company is a leader in the design, development, systems integration, production and support of advanced military aircraft and related technologies. Headquartered in Fort Worth, Texas, its customers include the military services of the United States and allied countries throughout the world.

Challenged by the need to restructure and consolidate its organization while ensuring compliance with a growing number of contractual and regulatory record keeping requirements, Lockheed Martin needed a flexible, secure, electronic records management tool to centralize and standardize record retention processes and rules. This presentation will focus on the selection process, planning, preparation and set up necessary for a successful conversion to an iRIMS record management solution. Attendees will also learn how to develop a process map to communicate end user requirements and ensure more thorough preparation for installation of iRIMS at each end user workstation.

Customer Session 24: Driving the Strategic Use of Knowledge to Become a Learning Organization

Customer: 
American Institute of Certified Public Accountants (AICPA)

Presenter: 
Hugh Kelsey, Content Manager - KM

Time: 
Mon. 2:15-3:-00p.m.

Discover how a not-for-profit organization is using Livelink to deliver a shared technology platform to its principal user groups, drive the strategic use of knowledge, and become a learning organization. This session will describe AICPA's reasons for selecting Livelink, main user groups, the implementation process, measures of success, and modules for consideration.

Customer Session 26: Livelink—Integrating the Front Office and Back Office

Customer: 
Van den Bergh, (Unilever)

Presenter: 
Gerard Prins, Product Mgr. Sales & Marketing

Time: 
Mon. 3:15-4:00p.m.

Van den Bergh, a Unilever-owned company, is using Livelink as the platform on which they build strategically critical solutions both for internal use (back office) and e-commerce (the front office). Livelink provides both internal and external Van den Bergh users with a single point of access—an essential knowledge portal.

Customer Session 27: Using Livelink e-Publisher to Improve Web Publishing

Customer: 
Vision Service Plan (VSP)

Presenter: 
Pat McNiel
Dean Lenzotti

Time: 
Mon. 3:15-4:00p.m.

Vision Service Plan, the nation's leading provider of eye care insurance coverage, is using Livelink Transit Central e-Publisher to publish critical information about its national network of doctors and its products and services to both internal and external audiences. This session will review the challenges presented by the legacy approach, the efforts required to migrate to e-Publisher, the significant benefits offered by this new solution, and a demonstration of what was accomplished.

Customer Session 28: iRIMS—Improving the Management of Paper and Electronic Documents

Customer: 
Lyondell-Citgo

Presenter: 
Patrick Queen, Document Administration

Times: 
Mon. 3:15-4:00p.m.

Lyondell-Citgo Refining (LCR) is a Private Joint Venture established to refine heavy Venezuela crude into gasoline, jet and diesel fuels and lubricants for distribution through Citgo Petroleum and Lyondell Petrochemical. LCR is the tenth largest U.S. refinery and it is based in Houston, TX. The refinery has 1,300 employees and 1,100 desktops. Lyondell-Citgo Refining required an integrated system for the application of records retention schedules to thousands of electronic and paper records, as well as a system that could easily integrate with three other systems (PCDocs, Retention Manager and MS Outlook).

Discover how iRIMS allowed Lyondell-Citgo to:

• Improve the management of paper records.
• Provide better customer service for the central document library.
• Ensure compliance of regulatory requirements.
• Improve control of documents maintained in the EDM system.
• Manage e-mail documents.

Customer Session 29: Facilitating Development Using Turnkey Knowledge Management Environments

Customer: 
Nortel Networks

Presenter: 
Tony Roberts, Manager CODES EMEA

Times: 
Tues. 11:00-11:45a.m.

Nortel Networks has implemented Livelink to help development teams focus more on their core design competence and less on ramping up application infrastructure early in the project lifecycle. Emphasis in this session will be placed on the TTM/ Quality tradeoff, cross function/region project teaming, and leveraging development experience via the Web.

Customer Session 32: Fostering New and Advanced Technologies

Customer: 
Shell Services & Equilon

Presenter: 
Eric Buschhorn

Times: 
Tues. 11:00-11:45a.m.

Shell Services International (SSI) provides world class information technology (IT) services and IT-enabled business solutions to customers around the world. By applying proven consulting, information management and technology, SSI enables customers to focus on their own core businesses to improve performance, decrease costs, increase revenues, and gain competitive advantage. SSI operates in over one hundred countries with thousands of employees and a range of strategic relationships. SSI's end-to-end services portfolio includes Management Consulting, Information Management, eBusiness, Enterprise Resource Planning (ERP), Supply Chain Management, and Infrastructure Services and Solutions. Don't miss the opportunity to learn how SSI integrates innovative solutions to foster new and advanced technologies.

Customer Session 33: Matching Organizational Needs to Document Management Expectations: A Case for Classification and Indexing

Customer: 
Conoco, Inc.

Presenters: 
Randall Sylvester

Janice C. Anderson, Conoco, Inc.

Harley D. Baade, Access Information Associates, Inc.

Time: 
Tues. 11:00-11:45a.m.

Based on the Livelink implementation at Conoco, this session will focus on the critical analysis and planning steps that should precede roll-out to user groups. Attend this session and you'll learn how to:

• Understand user group expectations and retrieval needs.
• Profile requirements and characteristics for documents and information objects.
• Develop classification and indexing schemes, and procedures and guidelines to support the desired retrieval functionality and appropriate recall precision.
• Develop the work processes for backfile and point-forward conversions.
• Prioritize and phase opportunities and initiatives for short-term gain.

Customer Session 34: Promoting Best Practices with Livelink

Customer: 
Blue Circle

Presenter: 
Andrew Halstead, Head of KM

Time: 
Tues. 12:45-1:30p.m.

Blue Circle, one of the UK's top 100 companies, is a global cement producer with 20,000 employees throughout the world. Attend this session to learn how Blue Circle deployed Livelink to 5,000 users within just four months, and is using it to collect, share and manage knowledge. With Livelink, Blue Circle has fostered a new learning culture within the company, breaking down barriers to promote best practices globally.

Customer Session 35: Achieving Big Results with Livelink

Customer: 
Winterthur

Presenter: 
Werner Schrier

Time: 
Tues. 12:45-1:30p.m.

When deploying a document management system like Livelink, there are always technical, cultural, and organizational considerations. Find out how Winterhur Insurance deployed Livelink to a small group of users to achieve big results.

Customer Session 36: Livelink 9.0 Beta Customer Presentation

Presenter: 
Doug Cohen

Time: 
Tues. 12:45-1:30p.m.

This session focuses on the feedback received from Livelink 9 beta customers. Time will be spent on such issues as the application itself, the installation and upgrade process, what was new and/or noticeable about the release, how internal customers reacted to the changes, compatibility issues with customizations and modules, and interactions with Open Text.

Customer Session 37: Using Livelink Workflow to Increase Efficiency and Streamline Processes

Customer: 
Victoria Insurance

Presenter: 
Hans-Gerd Spehl, Manager

Time: 
Tues. 12:45-1:30p.m.

Before selecting Livelink and rolling it out to 14,500 users, Victoria Insurance conducted a series of extensive tests and product comparisons between Lotus Notes R5, MS Backoffice and Livelink. Find out how Victoria Insurance is using Livelink to manage paperless workflows and internal resources and to enable enterprise-wide virtual team collaboration and knowledge sharing among its employees and external partners.

Customer Session 38: Delivering Accurate Technical Information with Livelink

Customer: 
Mitsubishi Electronics America

Presenter: 
Brian Hoeksema

Time: 
Tues. 12:45-1:30p.m.

Discover how Mitsubishi Semiconductor uses Livelink as a centralized database to manage the technical data sheets of 6 major Integrated Circuit product groups. This breakout session describes how the World Wide Web exposed an opportunity for Mitsubishi to streamline the review, approval, and publishing of technical data sheets. Find out how Livelink's workflow engine enabled this—and how Mitsubishi will use their new component database to meet future industry needs.

Customer Session 40: Solving Regulatory Compliance Issues with Livelink: A Real World Example using PHA

Customer: 
Shell Services Info Management & Conoco

Presenters: 
Eric Buschhorn
Ed Duprick

Time: 
Tues. 1:45-2:30p.m.

This session will provide insight into why Shell Services Information Management and Conoco deployed Livelink to ensure the compliance of specialized, time-sensitive knowledge in a consistent manner across their enterprise.

Customer Session 41: Strategies for Training Large User Communities—Customer Panel

Presenter: 
Marie Lindsay

Time: 
Tues. 2:45-3:30p.m.

Customers will present their lessons learned in training large communities of users. A Q&A will follow this session, as well as a summary of the major points covered. Presentations will be made by Livelink customers who have implemented successful internal training programs.