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Integrating Customer Support with the Open Text Knowledge Center
This session will focus on the evolving customer support section of the
Knowledge Center. Through demonstrations and examples, the presentation
will highlight the many ways that Open Text customers can improve their
understanding of how our products work, become aware of the pitfalls to
avoid, and develop online relationships with both Open Text customer support
representatives and the entire community of the Open Text user base.
Specific attention will be given to the newer and more innovative features
of the customer support section of the KC, such as: Trouble Tickets, online
user spaces and discussions. This session will be especially valuable for
our end users and users in support or troubleshooting roles.
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Using Livelink and BASIS to create and maintain an Internet publishing site
With the addition of the Livelink Activator for BASIS and the complete
line of BASIS applications, Livelink can now be used as the administrative
hub for creating, approving and managing document collections. Seamlessly
integrated into the Livelink processes (such as document approval workflows)
is BASIS and the BASIS family of applications. The BASIS applications can
be used as the storage and Internet publishing application -- allowing you
to extend the knowledge in the BASIS databases to your internal customers,
your business partners or even the world.
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The Open Text Knowledge Center for Marketing and Sales
Open Text has developed its worldwide extranet, the Knowledge
Center, to deliver up-to-date information and provide a collaborative forum
to its employees, customers and partners. Whether you're an Affinity Partner
requiring assistance to complete an RFP, or a customer looking to
participate in a discussion with other customers, the Open Text Knowledge
Center is the source. This interactive session will be most beneficial to
customers looking for ammunition to evangelize Open Text solutions within
their organizations, or to partners requiring support for sales activities
and marketing programs/materials. Demonstrations will include site features
such as the Knowledge Map, special interest groups, calendar of events, and
branding guidelines.
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MyLivelink - General Product Demo
MyLivelink is the new portal interface and development environment
from Open Text. User scenarios are described and demonstrated that
illustrate the power of corporate portals, personalization, templates
that organize information specific to a job function, improved visibility
of information, improved internal PR and communications, and integration
of multiple sources of information.
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Delivering Library Research Services with Livelink Cataloged Library and BASIS Techlib
Demonstration of a Research Request system managed in Livelink.
Through the Research folder, users can review and reuse prior
research plus collaborate with library staff to answer new questions.
Information professionals use BASIS Techlib to selectively categorize
library materials and Livelink documents to impose additional control
and provide structured access. Even without a formal library, using
Techlib with Livelink can improve management of business-critical
documents such as published technical research, regulatory compliance,
or corporate archives. Using the Livelink Cataloged Library for enhanced
retrieval, researchers can easily isolate focused content, read peer
reviews of technical reports, and identify colleagues with similar
interests or relevant expertise.
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Web Based Training
Web-based training offers an ideal training solution for organizations
that's need to get a number of employees up to speed quickly. Whether you
have 30 or 3,000 employees to be trained, the Livelink Web-Based Training
Course for End Users is an interactive course conveniently allowing each
participant to schedule training at their own pace. Simulations, quizzes,
and hands-on exercises provide attendees with a thorough overview of
Livelink and its basic features. We will demonstrate the highlights of this
course and introduce other Livelink web-based training courses in this
theatre session.
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