NewsLink is designed to help you get the most out of Open Text ECM solutions for your organization. Here you'll find best practices, the latest product tips and real-world examples to help you excel.

Read the latest news on this page, or navigate to your areas of interest by using the tabs to the right.

• Customer Spotlight
• Open Text Content World Important News
• Open Text Developer Network (OTDN)
• ECM Issues & Strategies
• 2008 Customer Care Survey
• Open Text Out and About

Open Text has been offering its customers access to their own information portal, the Knowledge Center, for more than a decade using its own software, Livelink ECM – Enterprise Server.  With the Knowledge Center, Open Text is able to demonstrate to its customers how it is using its own product with very beneficial results for not only the company, but also for its customers and partners. To learn more about the success of the Knowledge Center, click here.

If you would like to tell us about your successful ECM deployment, please send a note to Michele Stevenson at mstevens@opentext.com.

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Content World not only gives you the opportunity to choose a program track based on products, but also based on your industry. We are pleased to announce that we have several industry-specific sessions as part of our afternoon “combined Content World” program, including Energy, the Public Sector, and Life Sciences. Presented by industry experts, Open Text educators, and lead developers, this year's program can equip you with the tools you need to help get even more out of your Open Text investment. Enhance your technical knowledge by attending our industry-focused sessions which include—best practices, case studies, and product overviews.

Connect with your industry peers and talk directly to Open Text representatives in an interactive, informal setting. Evening receptions and peer-to-peer meetings help you receive up-to-the-minute news from key industry partners and players. The Friday morning peer-to-peer meetings include complimentary product overviews and demonstrations, as well as customer presentations.

Visit Content World online to preview both the morning and afternoon programs. The information is invaluable, and you can control your experience based on the track and sessions you choose.

Content World 2008 is going to be our biggest conference ever, with more peer-to-peer networking opportunities, breakout sessions, and interaction with Open Text staff and partners. Make sure you book your hotel if you have not already done so. Space is limited!

Read more. (Community log-in required)

Open Text is pleased to present the following esteemed partners who will be participating as sponsors and exhibitors at Content World.  

Platinum Sponsors

Bronze Sponsors

Pod Sponsors

Open Text would also like to acknowledge the following partners as sponsors of Content World 2008. 

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Open Text is pleased to be presenting our new Open Text Developer Network (OTDN) at Content World 2008. OTDN is an online community where developers can exchange ideas and help each other.

We’ve designed OTDN for our customers and partners to access up-to-date programming information, sample code, and technical overviews. Software developers using our Application Programming Interfaces (APIs), Software Development Kits (SDKs), or Frameworks to create solutions or extensions to Open Text software will be able to join a community of Open Text software developers as well as industry peers to discuss programming and best practices, and to access and contribute to up-to-date API documentation and code.

Join us at Content World where the OTDN Community Manager will present a special OTDN session, BOS3828 Introducing the Open Text Developer Network—Going Beyond Developer Manuals.

Damian Saccocio is Vice President, Marketing and Product Management, at Artesia, the Digital Media Group of Open Text. He also teaches a course on Technology Strategy at Georgetown’s McDonough School of Business and earned his doctorate from Rensselaer’s Lally School of Management in Strategy and Technology. Damian can be reached at DSaccocio@OpenText.com.

Without doubt, advances in digital media technology are having a profound effect on all our lives. Internet-based tools for media sharing, social networking, communication, and collaboration—collectively captured under the Web 2.0 banner—are dramatically rising in popularity. The same basic technology trend—one focused on interoperability, modularity, speed, and flexibility rather than raw capability or performance—is having an equally profound effect on professional digital media content.    Media Companies and Web 2.0 Today, essentially all media production—from motion pictures and TV to newspapers and magazines, and from radio to music—is completely digital and in keeping with all previous patterns in technology development, the first major effects were not transformative, but rather incremental as existing processes were simply automated. Going forward, we are on the cusp of much more dramatic change driven by innovative new use cases, themselves enabled by a rapidly maturing digital media ecosystem. Read more. (Community log-in required)

The Future of Content: Digital Asset Management and Web 2.0 For:  Business development managers and CIOs/CTOs in broadcast and entertainment, publishing and corporate marketing organizations industry-wide. Topic: Taking a look into the latest developments in Web 2.0 and Digital Asset Management. Contributor: Scott Bowen, President of Artesia, the Open Text Digital Media Group

We received great feedback from the 2008 Customer Care Survey that is allowing us to make improvements to the programs and services that we offer our customers and partners as part of the Customer Care Program at Open Text.

This month, we’ll take a look at some of the comments and suggestions made by you regarding the Content World 365 Webinar Series, and what we are doing to address them.

“Give me a better calendar Web site”

Based on your feedback, we've added a new calendar to make finding Webinars easier. Try our new calendar and let us know what we can do to make things even better! Contact us at ContentWorld365@opentext.com.

“After I register for a Webinar, send an e-mail confirmation, preferably with the URL for the webinar so I can get everything I need into my calendar”

Based on your feedback, we have implemented a process so that you automatically receive a confirmation email. The email contains all of the information you need to join the Webinar. You can also add the information to your calendar so you don’t forget.

“Advertise your webinars on the Knowledge Center”

Based on your feedback, we have added an Upcoming Webinars button on the product family pages of the Knowledge Center. Click on the button to access information on our upcoming Webinars. We have also gone a step further—all Content World 365 Webinars are advertised on the Open Text corporate Web site. Go to www.opentext.com.  Click Webinars from the Events drop-down menu to see upcoming Webinars.

“Make them more interesting”

Based on your feedback, we are working hard to build a series that offers you how-to guidance, expert advice, and the latest tips and tools to help you help your company. Stay tuned for upcoming Webinars that focus on the topics you are most interested in like Technical Tips and Tricks, Product Features and Functions, Ask the Expert Sessions, New Product Releases and Product Demonstrations.

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