Melbourne Water Success Story
Open Text ECM Suite Provides Enhanced Information Management for Melbourne Water

With Open Text ECM Suite, Melbourne Water is providing their users with the ability to interact and collaborate easily with each other, helping the business to better share and find information, improving the services they provide to the public.

Challenge

• Historically, information was siloed within the different departments or teams with the inability to share it and the inability to provide accurate information.
• Business requirements placed an emphasis on managing their information electronically and securely.
• Required easy access to their information, particularly for external bodies, to help Melbourne Water to meet regulatory requirements or requests for information.

Solution

• Open Text Content Server
• Open Text Records Management
• Open Text Workflow

Value

• All areas of the business use the Open Text ECM Suite ranging from corporate governance departments like policy development and business services, all the way through to maintenance and operations team and civil works. It touches each part of the business.
• Key benefits for their users is the ability to dynamically use their information. The outcomes for the business are significantly increased. Users can share and find the information they require, and they can be compliant without much effort. 
• Harnessing the data and the research capabilities of the different teams helps the organization improve the services they provide to the public. 

About the Organization
Melbourne Water is owned by the Victorian Government in Australia. It manage $8.4 billion in assets; look after Melbourne's water supply catchments; treats and supplies drinking water; removes and treats most of Melbourne's sewage; provides recycled water for non-drinking purposes; and manages rivers and creeks and major drainage systems throughout the Port Phillip and Westernport region.

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We're putting your Content Server concerns front and center! In each issue of NewsLink, Open Text Customer Support will highlight the two most commonly asked questions from your CSS tickets, with answers from our team of experts.

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Make sure that you keep your Content Server products from Open Text up to date. Find out about the latest patches by checking out the Content Server Patch News Channel on the Knowledge Center. Be sure to Set Notification to stay informed of important updates.

June 2010 cumulative patch for Content Server 9.7.0 and 9.7.1 released
Before applying the June 2010 cumulative patch, please read the following customer advisory. The steps outlined in the advisory are not required; however, a significant performance gain during the conversion of Read-Only partitions will result when following these instructions. You can access the advisory here.

Important Notes Regarding the June 2010 Cumulative Patch:

• Open Text recommends that you perform a complete backup of your search index before you apply the June 2010 monthly patch for Content Server 9.7.0 or Content Server 9.7.1. For more information, refer to the Customer Advisory.
  
• If you have been instructed by Customer Support to use the "iis6cgi" directory in your Content Server (Enterprise Server) 9.7.0 or 9.7.1 installation, please be advised that this directory is no longer included as of the June 2010 Cumulative Patch. Open Text recommends switching to the standard "cgi" directory, and if any issues are encountered please contact Customer Support.
  
• Please review KBA 17140157: Enterprise Server - Searching by Email Recipient Returns Incomplete Results for details on the metadata region data structure changes mentioned in the Customer Advisory.

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Open Text Content Server Training

Open Text is committed to maximizing your technology investment by effectively leveraging and enhancing the Open Text ECM Suite of Products and Solutions. Our comprehensive education programs are designed to meet the needs of all Open Text users, ensuring the long-term success of your ECM deployment. Our goal is to help you develop both the technical know-how and the creative vision it takes to meet your most demanding business challenges.

The following courses are scheduled at various locations in September:

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