Bye-bye Paper Burden
Is paper weighing your customer service department down?

Every day customer service departments are overwhelmed with paper. Forms, orders, cancellations, service requests, complaints and changes—the list seems endless.

And of course, your customer demands an instant response. But then it happens. Customer service, in trying to come up with the necessary answers, encounters all sorts of hurdles which cost time and money—and impact the level of customer service you can provide.

What are these hurdles? What are the expenses you can incur? What can you do to propel your customer satisfaction levels to new heights? Do you have the right perspective? And do you have the solutions in place?

Do you want to know the secret to solving these five top business challenges with just one solution?

Find out HOW!

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For a list of the latest articles published in the Transactional Content Processing Knowledge Base, click here.

See what articles others are viewing. Click here for the most popular.

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Knowledge Base Customer Poll— Tell Us What You Think

Open Text is requesting your feedback on the Customer Support Knowledge Base(s) in an effort to improve our online Support to include more Customer input and interaction. If you haven’t taken the survey yet, do it now! Go here to take the survey!

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Patches for Transactional Content Management Products

Make sure that you keep your Transactional Content Management products from Open Text up to date. Download the latest patches from the following links:

• Open Text Transactional Content Processing
• Open Text BPM Server 
  
• Open Text Production Document Management 
• Open Text Shared Document Access for SAP Solutions
  
• Open Text Rendition Server
  

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