Voice of the Customer
In order to better understand our customers, we have been collecting feedback through the Pulse customer satisfaction survey. In just 10 minutes, you can provide us with important information that will help us understand how satisfied you are with your experience with Open Text, and—more importantly—how you think we could improve in order to make your experience with us the best possible. The survey is launched on a quarterly basis to a representative sample of our customer base, ensuring we are able to collect accurate data while limiting the amount of time we need from you—just 10 minutes, once a year. Urgent items raised by customers on the survey are forwarded to Customer Support teams across the globe so that customer issues can be addressed immediately.
What happens with the survey data after it has been compiled and analyzed?
Key findings are shared with representatives from all customer-facing touch points and action plans are put into place to address major customer concerns.
Closing the loop with customers
In order to close the loop with customers on the actions taken in response to their feedback, we send out an email to thank survey participants and provide a summary of survey highlights or relevant action plans born from survey feedback. In addition, we have set up a Voice of the Customer site on Open Text Communities, which contains an overview of the items implemented in response to customer feedback.
What you can do!
Watch for an invitation to provide your feedback and tell us how we are doing through the Pulse survey. Your suggestions will shape the future of our products and services. In the meantime, if you have any suggestions you would like to contribute, please send them to our customer experience team at pulse@opentext.com.
 Back to top
Neuroscience Researchers ‘Unite’ with a Collaboration Solution from Open Text
Using Open Text Collaboration, Vignette Edition, the Brain Institute spans organizational and disciplinary boundaries to collaborate, innovate, and educate.
 |
The Brain Institute is a coordinating center for neuroscience research and education at the University of Utah. The Brain Institute was established to take a multidisciplinary approach to research with the belief that the problems found in brain pathologies would not be solved in only one area such as biochemistry or psychology but across multiple fields of study. To facilitate this multidisciplinary collaboration, the Brain Institute selected Open Text Collaboration, Vignette Edition. |
Click here to read how multidisciplinary teams work together, regardless of location, in tailored workspaces that offer threaded discussions, blogs, wikis, and cross-workspace dashboards. Document versioning and approval tools enhance user efficiency and productivity and data and intellectual property is secure.
If you would like to see your successful ECM deployment featured in NewsLink, please send a note to Michele Stevenson at mstevens@opentext.com.
Back to top
GlobalStar Enterprise Awards submission deadline extended to September 17, 2010!
We are pleased to announce that the we have extended the deadline for the GlobalStar Enterprise Awards submissions to Friday, September 17th! All Open Text customers are encouraged to submit an entry. The awards are presented during our annual Content World user conference, which is being held this year in Washington, DC, November 7th - 12th. Ten finalists will be chosen from all the submissions, and one person from each organization will receive free round trip airfare, hotel for three nights, and registration.
Request an entry form today.
Back to top
Announcing the ECM for Utilities Web Site
Whether working in Generation, Transmission, Metering or Retail most Utility firms face a similar set of business challenges.
 |
To stay competitive, organizations must focus on customer service, demonstrate compliance with ever-increasing regulations, and eliminate inefficiencies. Enterprise Content Management (ECM) plays a key role in enabling organizations to meet these challenges and move their business forward in the knowledge that the decisions being made are timely, accurate and compliant.
“ECM for Utilities” brings you the latest information on Enterprise Content Management developments within the Utilities industry. Looking through the eyes of Open Text’s Utility customers, we’ll explore some of the common business challenges within the industry, the solutions they employed to solve them, and their overall experiences.
Visit the site now! |
Back to top
Training Feature Inside. Plus, Advance Registration Rate On Now!
Content World savings continue with the Advance Rate when you register before September 30.
- Advance Rate is $1, 695 – 15% discount
- Enterprise Group Rate fee is $1,495 – a total saving of $5,000 for a group of ten off the individual standard rate
Did you know? If you attended any Content Days, Virtual Content World or if your organization has previously sent an Enterprise Group, you may receive a $200 promotional code off the prevailing rate. Contact us at contentworld@opentext.com to find out if you qualify.
Learning Services Offers 50+ Courses and Workshops
Learning Services is offering a broad range of technical and business user workshops and courses this year, including:
Click here to visit the Content World 2010 Web site for detailed course descriptions and to register. Stay Connected
For up to the minute news around the conference, or to network with Content World attendees and staff, join us online:
 Become a fan of the Content World Facebook group
 Follow @OTContentWorld on Twitter
 Join us on LinkedIn
Questions?
Contact contentworld@opentext.com or call the Content World hotline at +1 866 821 8808 (8:30am - 5:00pm ET, Monday to Friday) .
Back to top
Learning Services Summer Sale
Register for training in August and save 10% off the standard fee
There are still a few weeks left to take advantage of the Learning Services summer sale! The special promotional discount saves you 10% off of all scheduled training courses in North America during the month of August.
Take one of our comprehensive education programs and develop both the technical know-how and the creative vision it takes to meet your most demanding business challenges. All Open Text courses are taught by highly experienced Open Text experts.
How it works
Register for any public classroom training course* delivered in North America during the month of August 2010 and save 10% off the standard fee. Your discount will get automatically applied when you check-out.
*Discount applies to virtual classroom and in-class training
Some of our offerings in August include:
REGISTER NOW »
To view our offerings for August through September 2010, please click here. Go here to view our complete schedule. If you can't find what you are looking for, let us know. We'll do our best to schedule it for you.
Follow Open Text Learning Services on Twitter for the latest news, offerings and features!
Back to top
|
Send Newslink to a Friend! 
Subscribe to Newslink
