White Paper: Solving Your Top 4 EDA Challenges, an Engineer's Quick Survival Guide to Adapting to the Global Economy

A shrinking global environment is making the engineering industry a more connected and collaborative place, but a challenging one as well. Some of the challenges you’re facing due to the current corporate climate include:

• Issues with design management and version confusion caused by geographical dispersion and outsourcing.
• An increase in design complexity involving overlapping disciplines.
• Shrinking windows of opportunity and tighter deadlines.
• Lack of funding and resources.

Luckily, there are simple and effective solutions to these challenges like Open Text Exceed onDemand—a remote access solution that allows you to seamlessly access UNIX-based design tools in centralized application centers.

Exceed onDemand helps you work smarter and faster without increasing your resource footprints or inflating costs. 

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Video FAQs from our PC to Yours!

We are pleased to announce that we have added three more Video FAQs to our already extensive knowledge base. The new additions are all about Xstart, our startup and x-client launching tool Troubleshooting Various Xstart Connection Problems Using Xstart with SSH and Keypairs Using Xstart with SSH and the ‘su’ command

Have a suggestion for future FAQ videos? Send us your feedback to help us improve your Connectivity experience.

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Maintenance Program—Do You Know What a VLA Is?

A  Volume License Administrator (or VLA) is your main contact for all things relating to Connectivity software. It is important to know who your VLA is and to ensure that they are registered with Open Text Web Support so your company can access features like: Electronic downloads of the latest version of Connectivity Patches Up-to-the-minute technical support incident activity

These features will save your company time and help protect your investment in Connectivity Solutions products.

Please contact your Maintenance Specialist,to help locate your personal VLA, update your VLA’s contact information, and learn more about the features mentioned.

The Open Text Connectivity Maintenance Renewals Team is dedicated to meeting your needs!

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Webinar on Demand

Customer Support has completed another successful live technical webinar: Exceed License Server - A license management add-on for Exceed onDemand 7

Exceed License Server allows you to allocate licenses to any number of geographically dispersed Exceed onDemand clusters by accessing a common license pool, which results in improved license utilization.  This allocation streamlines the license distribution process and reduces the number of license pockets, while still maintaining optimal license coverage.

Click here to see how Exceed License Server can improve your organization’s bottom line.

Many more webinars (http://connectivity.opentext.com/resource-centre/webcasts.aspx ) are available on demand.  Here is a small sample of our recorded technical sessions:

• Secure Exceed with Open Text Secure Shell
  
• Single Sign On with Exceed onDemand
  
• NFS Client Fundamentals – Understanding Authentication
  

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Customer Community—Start the Conversation

The Customer Community on Open Text Online provides customers and partners with a variety of resources like usage tips, help files, product releases and best practices. As a member, you can visit user groups and special interest places, and participate in forums to find information and talk to peer experts. To participate in this discussion and others, sign-up for your FREE community account!

Access Connectivity Community  
Access Inegration Center (Genio) Community

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Product Updates

A Connectivity Community logon is required to view the product update description.  A valid WebSupport account is required to download any updates.

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Knowledge Base Articles

A Connectivity Community or Integration Center (Genio) Communitylogon is required to view the following links . The Customer Community on Open Text Online provides customers and partners with a variety of resources on products—including usage tips, product update information, help files, discussion forums, and best practices.

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Connectivity Customer Support is dedicated to providing excellent customer service. Often, our customers provide feedback based on the support they have received. Here are some of the recent testimonials we have received:

“This was a very good experience. Ryta was professional and helpful throughout the process.”
Government Federal Sector

“I can only say that your technical support keeps improving year after year. In the last three years I may have called your support line about 6 times. Each time the issue was resolved within a few minutes. Kudo’s the heroes and heroines in the Tech support department.
Your excellent training comes through in their interaction with the customers. When I asked "How do we resolve this?" on a particular connectivity issue, I was afraid they might say "Well, your system admin needs to do this or that", BUT, on the contrary I got this reply" "There are a few ways of doing this and let us perform a web conference so we can identify the easiest solution". This is from Mr. Norman in Tech Support. Norman assisted me and within less than 120 seconds my issue was resolved. Not only that, Norman stayed on line while I created a small cheat-sheet to take the steps if I encounter the issue again. This was time well invested.

Great Job guys and gals!!!! Keep it up. Customer service is well, alive and kicking!!!!
Pankaj Mandalia, Sr. Database Administrator, Nevada System of Higher Education

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